Privacy Policy

1. Introduction

Roomed ("we", "our" or "us") is a product of Mellosoft Pty Ltd, an Australian company. Roomed is a rent tracking app for self-managed landlords. This policy explains what information we collect, how we use it and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

• Account details. Your email address and name, when you sign in with Apple, sign in with Google or use an email code.
• Property and tenancy records you enter. Property addresses, rooms, rents, bond amounts and payment records.
• Tenant details you enter. Tenant names and, if you add them, a mobile number, email address and payment reference. See section 3.
• Device data. A push notification token and an installation identifier, if you turn notifications on.
• Waitlist emails. If you join the waitlist on our website, we collect the email address you submit.

3. Information about your tenants

The tenant details you record are personal information about people other than you. Tenants are not Roomed users: they cannot see your portfolio or your records. We use tenant details only to provide the service to you. If you enable rent collection, that includes using the tenant's name, email address and phone number to send them payment requests and receipts for their own payments. As the person entering those details, you are responsible for making sure your tenants know you keep rent records about them.

4. Payments

When Roomed collects rent on your behalf, payments are processed by Stripe, a payment provider used by millions of businesses. Your tenant pays on Stripe's secure payment pages, and Stripe handles the movement of money under its own privacy policy at stripe.com/au/privacy. Roomed never sees or stores bank credentials or card numbers. We keep a record of each payment (amount, date, payer and the tenancy it belongs to) so your ledger stays accurate.

5. How we use your information

We use your information to provide the product: tracking rent and bond, sending payment requests and receipts when you enable rent collection, and sending the reminders and notifications you turn on. We also use it to respond when you contact support. We do not sell your information, we do not show third-party advertising, and the app contains no analytics or tracking SDKs.

6. Who we share it with

We share information only with the service providers we need to run Roomed:

• Amazon Web Services (Sydney region) hosts the product and stores its data.
• Stripe processes rent payments when you enable rent collection, and receives the tenant contact and payment details needed to do so. See section 4.
• Apple provides Sign in with Apple.
• Google provides sign-in, which shares only your identity.
• Expo delivers push notifications and receives your push token and the notification text.
• Loops stores waitlist emails collected on our website.

Beyond that, we disclose information only if the law requires it or as part of a business transfer, in which case this policy continues to apply to it.

7. Security

Your data is encrypted in transit and at rest. Sessions on your device are stored in the iOS Keychain. Every request to our servers is authenticated twice: your identity is verified, and your access to the specific portfolio is checked. Each portfolio's data is isolated from every other. Secrets are held in AWS Secrets Manager, access follows least privilege, and all infrastructure runs in Australia.

8. Retention and deletion

We keep your data while your account is active. Deleting a tenancy in the app removes its payment history. You can delete your account and the data we hold about you from the app's settings, or by contacting hello@mellosoft.com.au. Records the law requires us to keep, such as payment and audit records, are retained for the required period and then deleted.

9. Your rights

Most of your data can be viewed, corrected and deleted directly in the app, including your account itself. You can also ask us for access to the personal information we hold about you, ask us to correct it, ask for a copy of it, or ask us to delete it, by emailing hello@mellosoft.com.au. If you have a privacy complaint, contact us first and we will respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its updated date. If a change is material, we will notify you at the email address on your account. Continuing to use Roomed after a change takes effect means you accept the updated policy.

11. Contact

Mellosoft Pty Ltd
hello@mellosoft.com.au